FAQ

Shipping

Our products are made to order, the production time is approximately 3-5 business days before the items will be shipped. Multiple items may ship in different packages from different locations.

All orders are processed as received; we do not offer rush shipping or processing.

We are not responsible for lost or stolen packages. We provide tracking on all packages. If the tracking shows that it was delivered, unfortunately there is nothing more that we can do.

If the tracking is no longer updating, please email us and we will assist in submitting a claim with the post office.

Holiday Shipping

During the holiday season (October-December) the production and shipping times will be longer. We will do our best to give an accurate processing time on our website, however we are unable to estimate how long it will take for the items to be delivered once it has shipped out.

Returns and Exchanges

Please inspect your order upon reception and contact us immediately if the item is damaged, in an unexpected state, or if you receive the wrong item. We can issue refunds on a case-by-case basis. We may request pictures of the item and packaging in order to submit an insurance claim with the shipping provider.

If you change your mind about an item, you may return them to me for credit towards a new purchase, or for a refund minus a 10% restocking fee.

Please contact me at smilesandcobyjill@gmail.com first for return address and authorization.